JQue >> About US Jque.com [[ JQue ]]

Customer Service

Shipping & Delivery
Privacy & Security
Returns & Replacements
Ordering
Payment, Pricing & Promotions
Viewing Orders
Updating Account Information
Our Company Info

======================= Shipping & Delivery

Items are delivered by Japan Post : YU-PACK
when items are shipped the tracking number will be sent via email.

We ship to Japan ONLY

We can ship to APO / FPO
APO / FPO located in Japan

======================= Privacy & Security

Your data will be released to 3rd parties only when we are required to by Court Order, Police or Government "Intelligence" Agencies.
NOTE: Attempted credit card fraud is taken VERY seriously, all cases will be reported to Japan internet crimes agency and the appropriate agencies in all countries involved.

======================= Returns & Replacements

"Return goods "
We are not a large corporate like WALMART... we are a small company with low profit margins : We can never accept a return if you simply "do not like" the item, please choose carefully.
You should : read reviews online, check videos and photos using google / youtube searches. Check everything you can about the device & ask us any questions - BEFORE you buy. If you are not satisfied with this, please do not buy anything from our site.

Order Cancellations
* Any order can be canceled at anytime BEFORE payment. In some cases it may be impossible to cancel an order once payment is complete. *(if payment has been made, 25% restocking fee will be due in ALL cases) It is important to clarify any points you maybe unsure of BEFORE you send funds. Any such cancellation refund will be processed at the expense of the customer, and will be refunded by our chosen method .

Warranty / Repair of goods.
Please check the warranty info for each product on our product pages.
Most items have warranty, some do not, ask us for info if not listed.
Usually we can assist in repair of goods out of warranty, but there maybe fees involved - contact us.

======================= Ordering

Order option for 10% deposit is available for items with more than 1 week delay.
Unless this option is available, 100% advance payment is required.
Stock delay is stated on the product page for each item, Contact us if you have questions.

======================= Payment, Pricing & Promotions

Payment accepted:

Bank wire

Japan Bank (payment in Japan YEN)
We can ship to any address when paid by bank wire.

All Japanese credit cards (via Paypal credit card processing)

billing should be same as shipping address, we reserve the right to refuse payment.

Paypal Japan account payments

billing should be same as shipping address, we reserve the right to refuse payment.

Paypal MASS PAY

we reserve the right to refuse payment.

Moneybookers

Japan YEN only, +5% fee for this payment, we reserve the right to refuse payment.

COD (Cash On delivery)

We will ship via SAGAWA or YAMATO in this case, we reserve the right to refuse an order .

======================= Viewing Orders

You can view any orders placed.
You can not cancel orders from your account - please contact us to cancel any order not yet paid.
NOTE #1: Orders once paid may not be able to cancel, contact us to confirm.
NOTE #2: Orders once shipped can not be canceled in ALL cases.

======================= Updating Account Information

You can login and change your account details at any time.
If you can not access your account, please contact us.

=======================
Our Company Info

JQue.com is owned and opperated by ST Global Inc.
Information about ST Global is here